Warranty
We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or something else occurs that allows you to claim warranty. By law, you are required to notify us of any defect within two months of its discovery. If the defect is covered by the warranty, we will provide repair or replacement free of charge.
Complaints
It can always happen that something doesn’t go exactly as planned. We recommend that you first report complaints to us by emailing info@floorise.com. If this does not lead to a solution, you can submit your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/. From February 15, 2016, it is also possible for consumers in the EU to file complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit your complaint via the European Union platform.